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The Training and Support System

Training is the other core activity which determines whether your business will continue to grow over the long term. Training is divided between training yourself in terms of personal development and training other people in your group.

As you build up a small team of distributors, it is important that they see you as the leader of their group as people identify and perform better as part of a small friendly team than as just one person in a large organisation. Becoming a leader involves action in four areas:

1. Personal Development. It is said that income rarely exceeds personal development! A person who has earned a million pounds will perhaps go on to earn another million. A person who wins a million pounds may well lose it all if they don't quickly learn the skills of a millionaire!
Personal Development is not taught in school, nor at college or university. It is starting to be taught in some companies, but ultimately it is up to the individual to develop these life long skills. Fortunately, there is a wealth of material available at a very nominal cost.

a) Training meetings within Kleeneze always cover aspects of personal development and it is vital to attend as many of these as possible, both for your benefit and for your team to follow suit.

b) Tapes - all the speakers in this area have produced their material on audio tape. Take advantage of the hours you spend driving, by listening to educational tapes instead of continuous Radio XYZ. Tapes by Jim Rohn or Brian Tracy would be an excellent start but there are many, many more.

c) Books - now is the time to start building your own personal development library. Books today typically cost £5 to £12, yet contain a lifetime of knowledge and experience. Most people fill their minds with hours of TV soaps, and chat shows. Think what you could learn in the next month if that time was spent reading some books. Here are a few to start with:

Think and Grow Rich - Napoleon Hill ISBN 0-87980-163-8
How to Win Friends and Influence People - Dale Carnegie ISBN 0-7493-0784-6
Seven Strategies for Wealth and Happiness - Jim Rohn ISBN 0-7615-0616-0
Being Happy - Andrew Matthews ISBN 981-00-0664-0
Follow your Heart - Andrew Matthews ISBN 0-646-31066-6
Think like a Winner - Walter Staples ISBN 0-88289-833-7
Fire Up! - Jan Ruhe

2. Taking Responsibility - you will have been receiving continuous help and support from your sponsor and upline organisation, but now it is your responsibility to give that same support to the people in your group. The more you take ownership of that support, the more you will be seen as a leader and the faster your business will grow. Leaders need to do what the people they sponsor can't do for themselves at the present moment.
Remember that even if you have done a good job in support and agents do not perform, then you must recognise that Kleeneze may not be for them. Be prepared to let go and hope they find what they want elsewhere. Focus your energy on those who want and deserve your support rather than those who need your support but don't appreciate it.

3. Producing a Monthly Newsletter - people love to see how they are getting on both in their small group and as part of the overall Kleeneze business. This is why the company produces the Enterprize magazine and why you receive your upline newsletters. If you have a team of 3 or 4 people, then it is time to start a newletter. They can be hand written, typed, or done on a computer .... its does not matter how, so long as its done (mistakes and all!).

4. Running your own meetings - most people dread public speaking, yet it is surprising the speaking talent that emerges given some practice. Start small with "sizzle sessions" of just a few people having a coffee and chat in your lounge or round the kitchen table. As you gain confidence your team will grow and you will perhaps do some training as part of your uplines meetings as well as starting your own regular business meetings.

The more we learn, the more we realise how little we know! Learning about yourself; learning about other people; learning about Kleeneze and the industry we are in; is all a lifelong learning process that is part of the excitement of a career with Kleeneze.

Notes for a Leader

In Dealing With People: 4 Principles

1. Always look for in others, the qualities you would like to see in yourself.
2. Look for qualities to praise rather than faults to criticise.
3. Remember that every man and woman is a golden link in the chain of your good.
4. Remember that your dreams, your goals, your aspirations are not necessarily the dreams, goals and aspirations of others.

In Conversation with Others : 8 Principles.

1. Leaders never converse in negatives and firmly and lovingly direct the course of any conversation, by looking for the positive aspects of every situation and stating them.
2. Never indulge in gossip. Gossip and criticism of another person will drain more of your energy than anything else you do. Always respond to gossip with praise.
3. Help others to verbalise what they really want to achieve and how they really feel about a given situation whether it be a fear of failure or a vision of success. Get to their bottom line.
4. When asked for advice, conduct the conversation in terms of what they think they should do, rather than what you think they should do. Allow people the dignity of finding their own answers.
5. Help others to verbalise their hopes, dreams and aspirations by verbalising your own and always ask how they intend to turn those dreams into reality.
6. When in conversation, listen more than you speak. With two ears and one mouth, we would do well to use them in that proportion.
7. If confronted with anger, be happy for the person to feel that way, if the anger is directed at you and always respond in love instead of reacting in pain. Leaders are never afraid to say sorry, or "I screwed up."
8. State your love. In other words, if you like somebody.... say so.

In Being a Leader and Developing and Encouraging Leadership in Others. 4 Principles.

1. Leaders understand that they can never truly motivate anybody. By attempting to motivate, it is at best temporary and at worst temporary. Far better to inspire somebody to motivate themselves.
2. Leaders inspire by example and always inspire from the front. The more a leader strives to win and stretch, the more he will encourage others to do the same.
3. Leaders never wait. They are always first. They encourage with their own excitement and enthusiasm for their own goals and enthuse others to be excited about their own.
4. And finally, leaders never judge; they observe. They are not judgmental of others actions. They observe the actions and continue to lead. Leaders continually work on themselves and work harder on themselves than they do on their job while striving to continually improve their own attitude.

Orientation - Retailing System - Sponsoring System